KeraFirm Pro Customer Support

Separate order support from product questions

The project materials distinguish commercial order support from general product information. That separation is useful because a payment or delivery problem requires transaction details, while an ingredient or application question may be answered by the label or product-information materials.

For order-status questions

Have the order number, purchaser name, email address and approximate order date ready. Avoid sending full payment-card numbers by ordinary email. If tracking has been issued, include the tracking reference so support can identify the shipment more quickly.

For shipping delays

First check the tracking link and the shipping-market guidance. International orders can face customs or carrier delays. If a package has exceeded the merchant’s current expected window, contact the order-support channel listed in the transaction confirmation rather than relying on third-party commentary.

For refund or return requests

Review the current guarantee and refund terms before contacting support. Include the order number and explain the request clearly. This site should not promise a refund outcome beyond the merchant’s published policy because eligibility and procedure are controlled by the merchant.

For billing questions

Compare the receipt with the package selected and the final checkout total. If the amount is unexpected, contact the merchant support channel first and keep copies of all correspondence. If the concern involves the payment provider or card issuer, their procedures may also apply.

For application or ingredient questions

Use the product label and how-to-use page for basic directions, and the MPS evidence page or companion research domain for ingredient-level context. Customer support may explain the merchant’s intended use, but support statements should not be treated as independent clinical evidence.

What this site can and cannot do

This site can organize public and supplied product information, compare commercial terms and link to evidence resources. It cannot access your order, process a refund, modify a shipment or diagnose a medical condition. Those tasks belong to the merchant, payment provider, carrier or healthcare professional as appropriate.